1. Introduction
BackShopper ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our Service.
2. Information We Collect
We collect the following types of information:
Information You Provide
- Account information (name, email address)
- Receipt images you upload
- Purchase information you enter
- Preferences and settings
Information Collected Automatically
- Device information (type, operating system)
- Usage data (features used, interaction patterns)
- Crash reports and error logs
3. How We Use Your Information
We use your information to:
- Provide and improve the Service
- Send return deadline reminders
- Extract information from receipts using OCR
- Communicate service updates
- Respond to support requests
4. Data Storage and Security
Your data is stored securely using industry-standard encryption. Receipt images are processed to extract purchase information and stored securely in the cloud. We implement appropriate technical and organisational measures to protect your data.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who help us operate the Service (e.g., cloud hosting, OCR processing)
- Law enforcement when required by law
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Object to processing
7. Data Retention
We retain your data for as long as your account is active. Purchase records are kept for 12 months after their return deadline expires. You can delete your account and all associated data at any time.
8. Cookies
Our web application uses essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
9. Children's Privacy
BackShopper is not intended for children under 16. We do not knowingly collect information from children under 16.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: hello@app-factory.dev
App Factory Dev Ltd
York, England